bajli's Privacy Policy
Your personal information is completely safe with us. Protecting your privacy through SSL encryption and strict security measures is bajli's top priority.
Introduction and Scope
General Introduction
bajli is a trusted online gaming platform operated for users in Bangladesh. We take our users' privacy seriously and ensure the highest level of security in protecting their personal information. This Privacy Policy ("Policy") applies to all registered and unregistered users of the bajli platform (website, mobile version, and related services).
By creating an account on bajli or by using the platform, you will be considered to have agreed to all the terms of this Privacy Policy. Please read this policy carefully and in full.
Scope of the Policy
This Privacy Policy explains the following in detail:
- What types of personal information we collect and why we collect it
- How collected information is stored, processed, and kept secure
- When and with whom your information may be shared
- Your rights and options for controlling your information
- The use of cookies and tracking technologies
- How you will be notified if this policy changes
What types of information are collected
Information Collected at Registration
We collect the information you provide when creating an account on bajli. This includes:
- Full name (as per national ID card or passport)
- Date of birth (for age verification — only users aged 21 and above may register)
- Mobile number (linked to bKash, Nagad, or Rocket)
- Email address (optional, but encouraged for communication)
- Password (stored in encrypted form, not readable by us)
Transaction-Related Information
bajli records the following information for the purpose of financial transaction security and record-keeping:
- Amount and time of deposits and withdrawals
- Payment method used (bKash, Nagad, or Rocket)
- Transaction reference number and status
- Records of bonus claims and wagering activity
Please note that we do not directly store any bank account numbers or card numbers. All payments are processed through secure third-party payment gateways.
Automatically Collected Information
When you use bajli, our system automatically collects certain technical information. These include:
- IP address and device type
- Browser type and version
- Operating system information
- Time spent on the platform and pages visited
- Cookie and session data
- Date and time of connection
This information is primarily used to ensure security, prevent fraudulent activity, and improve the user experience.
Purpose of Information Use
Primary Purposes of Use
bajli uses collected information only for the following legitimate purposes:
- Account creation, verification, and management
- Confirming users are 21 and above and enforcing responsible gaming policies
- Processing financial transactions — managing deposits and withdrawals
- Providing bonuses, rewards, and VIP benefits
- Customer service and 24/7 live chat support
- Preventing fraud and illegal activity
- Resolving technical issues and improving the platform
- Meeting legal obligations
Marketing Communications
If you have consented to receive marketing messages, bajli may inform you about promotional offers, bonus information, and platform updates. You may withdraw this consent at any time.
To withdraw consent, send a request to [email protected] or contact us via 24/7 live chat. Even after withdrawing consent, essential messages related to bonuses or transactions may continue to be sent.
Data Security Measures
Technical Security
bajli applies industry-standard technical measures to protect user data. These include:
- SSL encryption — all communication between your browser and our servers is encrypted
- Password hashing — your password is never stored in plain text
- Firewall and intrusion prevention systems
- Regular security testing and audits
- Restricted access — only authorized staff may view personal information
- Two-Factor Authentication option
Data Retention Period
bajli retains user information for as long as necessary or required to meet legal obligations. Specifically:
- Active account data: for the full duration the account remains active
- Transaction records: for a minimum of 5 years after completion
- After account closure: certain information may be retained for up to 7 years
After the stated periods, information is securely deleted or anonymized in a way that no individual can be identified.
Sharing Information with Third Parties
Data Sharing Policy
bajli never sells your personal information to third parties or rents it out for commercial purposes. Only the necessary information may be shared in the following limited cases:
- Payment processing: information required to complete bKash, Nagad, and Rocket transactions is shared with payment gateways
- Technology service providers: with technology partners who assist in operating the platform (under strict confidentiality agreements)
- Legal obligations: upon a court order or a legitimate request from a government authority
- Fraud prevention: to notify relevant authorities if any illegal activity is detected
Third-Party Accountability
All third-party organizations or service providers that bajli works with are required to sign a strict Data Processing Agreement. This agreement ensures that they use information only for the specified purpose and maintain bajli's privacy standards.
Cookies and Tracking Technologies
Use of Cookies
The bajli platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser. bajli uses the following types of cookies:
- Essential Cookies: to maintain login sessions and ensure security — these cannot be disabled
- Functional Cookies: to remember your language and preferences
- Analytics Cookies: to understand platform usage and make improvements — based on consent
You can control or reject most cookies by changing your browser settings. Please note that disabling essential cookies may limit some features of the platform.
Your Rights and Controls
User Rights
Every bajli user holds the following rights regarding their own information:
- Access: the right to know what information bajli holds about you
- Rectification: the right to request correction of inaccurate or incomplete information
- Erasure: the right to request deletion of your information in certain circumstances
- Objection: the right to object to the processing of your information for any purpose
- Withdrawal of Consent: the right to withdraw consent for marketing communications at any time
- Portability: the right to receive a copy of your information
To exercise any of these rights, write to [email protected] or contact us via 24/7 live chat. We generally respond to requests within 30 business days.
Account Closure and Data Deletion
If you wish to permanently close your account on bajli, let us know via live chat or email. After account closure:
- You will no longer be able to access your account
- Marketing communications will stop immediately
- Certain information (such as transactions) may be retained for legal and security purposes
- Any remaining balance in the account must be withdrawn beforehand
Special Provisions and Policy Changes
Protection of Minors
bajli strictly follows a 21+ age policy. We never knowingly collect information from or grant platform access to anyone under the age of 21. Age is verified at registration, and identification documents may be requested in cases of doubt.
If it is found that a minor has created an account by providing false information, that account will be immediately closed and the collected information will be deleted.
Response to Security Breaches
If a security breach (data breach) occurs that could put your personal information at risk, bajli will act quickly and transparently:
- Immediate technical measures to limit potential damage
- Notifying affected users within a reasonable time
- Clear communication about the nature of the breach and the steps taken
- Measures to prevent recurrence in the future
Changes to This Policy
bajli may update this Privacy Policy as needed. For any significant changes, we will:
- Update the "Last Updated" date at the top of the policy
- Notify registered users via email or a platform notification
- Provide reasonable notice before significant changes take effect
If you continue to use the platform after the new policy takes effect, you will be considered to have agreed to the updated policy.
Contact Us
Contact Information
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, contact bajli through the following ways:
- Live Chat: 24/7 live chat support in Bengali — the fastest way to get a response
- Email: [email protected]
When contacting by email, write "Privacy Policy Request" in the subject line and include your registered mobile number. We will respond as soon as possible.
Your Information is Secure
Your information is protected with SSL encryption and industry-standard security measures.
24/7 Support
To keep your gaming experience healthy and responsible, visit our Responsible Gaming page. For more information, read About Us and Terms & Conditions. For users aged 21 and above only.